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Customer Service

The Power of a Pregnant Pause

The busiest maternity hospital in the world is my client. They were once listed in the Guinness Book of Records for “most babies delivered in one year!” Pregnant women appreciate the slow pace of elevator doors at the hospital, but visitors and guests complain, “The elevators close too slowly!” The slow doors are intentionally programmed…

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1,500 Puzzle Pieces… Minus One!

Vincent bought a 1,500-piece jigsaw puzzle from Robinson’s Department Store for his wife. He writes: ‘After spending two months on the puzzle, she was upset to find a last piece missing. We searched the house but the piece eluded us. At our wits’ end, we went to Robinson’s for help. ‘To our great surprise, the…

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7 Rapport Building Secrets That Make People Like You More

Have you ever wondered how to get past small talk when meeting someone new? Have you ever questioned how to build rapport with someone you have nothing in common with? Do you want to know the secret to getting to know people on a deeper level? If you answered yes to any of those questions,…

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Make Things Easy for Your Customers

I have three complaints and three suggestions in regard to ways you can improve customer service quality. One: I am sick and tired of struggling with badly designed order forms that ask me to write my credit card number in tiny little boxes. Two: I’m tired of getting forms from companies asking me to provide…

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